Hello all,
I recently purchased the UD-UTLC4K but for reasons I don’t understand every device I plug into it shows as a USB 2.0 device, even though all the ports are labeled as USB 3.0. If I plug the USB 3.0 compatible devices directly into my Macbook Pro (16" Intel) they will appropriately register as USB 3.0 devices.
Here’s what the tree looks like in System Information:
USB 3.1 Bus:
Host Controller Driver: AppleIntelCNLUSBXHCI
PCI Device ID: 0xa36d
PCI Revision ID: 0x0010
PCI Vendor ID: 0x8086
USB2.0 Hub:
Product ID: 0x2813
Vendor ID: 0x2109 (VIA Labs, Inc.)
Version: 90.14
Speed: Up to 480 Mb/s
Manufacturer: VIA Labs, Inc.
Location ID: 0x14400000 / 1
Current Available (mA): 500
Current Required (mA): 0
Extra Operating Current (mA): 0
SAMSUNG_Android:
Product ID: 0x6860
Vendor ID: 0x04e8 (Samsung Electronics Co., Ltd.)
Version: 4.00
Serial Number: [redacted]
Speed: Up to 480 Mb/s
Manufacturer: SAMSUNG
Location ID: 0x14420000 / 8
Current Available (mA): 500
Current Required (mA): 500
Extra Operating Current (mA): 0
EFM8 HID ISP:
Product ID: 0xf60c
Vendor ID: 0x10c4 (Silicon Laboratories, Inc.)
Version: 1.00
Serial Number: 0123456781ABCDEF
Speed: Up to 12 Mb/s
Manufacturer: Silicon Laboratories
Location ID: 0x14440000 / 3
Current Available (mA): 500
Current Required (mA): 100
Extra Operating Current (mA): 0
USB2.0 Hub:
Product ID: 0x2813
Vendor ID: 0x2109 (VIA Labs, Inc.)
Version: 90.14
Speed: Up to 480 Mb/s
Manufacturer: VIA Labs, Inc.
Location ID: 0x14430000 / 2
Current Available (mA): 500
Current Required (mA): 0
Extra Operating Current (mA): 0
USB Laser Mouse:
Product ID: 0xc069
Vendor ID: 0x046d (Logitech Inc.)
Version: 56.01
Speed: Up to 1.5 Mb/s
Manufacturer: Logitech
Location ID: 0x14434000 / 5
Current Available (mA): 500
Current Required (mA): 98
Extra Operating Current (mA): 0
d2 Professional:
Product ID: 0x10b8
Vendor ID: 0x059f (LaCie)
Version: 0.01
Serial Number: [redacted]
Speed: Up to 480 Mb/s
Manufacturer: LaCie
Location ID: 0x14433000 / 4
Current Available (mA): 500
Current Required (mA): 2
Extra Operating Current (mA): 0
iPhone:
Product ID: 0x12a8
Vendor ID: 0x05ac (Apple Inc.)
Version: 10.03
Serial Number: [redacted]
Speed: Up to 480 Mb/s
Manufacturer: Apple Inc.
Location ID: 0x14431000 / 7
Current Available (mA): 500
Current Required (mA): 500
Extra Operating Current (mA): 0
Sleep current (mA): 500
Does anyone have any thoughts of how I can get my USB 3 compatible devices, such as my external hard drive, to use the USB 3 bandwidth?
Thanks,
Evan