Docking Station not recognizing external monitor HDMI

[hrcbradley]

tried both HDMI2K and HDMI 4K. does not detect external monitor on display settings. LG 34UM68-P

downloaded drivers

Windows 10
new Velocity Micro laptop

[Joshua_H]

Hello,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

Not all laptops support the ability to drive the 4K HDMI port. Can you tell me the exact model for your system? We’ve no experience with these systems in person so we’re unsure what to expect for compatibility.

For the 2K HDMI not working, that port requires that you have the DisplayLink USB graphics drivers installed - here’s how:

1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.

2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel → Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step.

3. Download, extract and run the DisplayLink cleaner tool, found here → http://www.displaylink.com/downloads/file?d=64 and ensure it displays “Cleaning Complete”
   when done (video walk-through if you need it → https://youtu.be/AcVV1gD_FvI)

4. Once the Cleaner has been run, reboot (even if not prompted to)

5. Now download and install the 9.2 M1 DisplayLink software, found here → https://www.displaylink.com/downloads/file?id=1404

6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation. If the device is not detected, please reboot the system.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry

Senior Engineer
Plugable Technologies

http://plugable.com | http://performance.plugable.com/