dock won't read WD drives


#1

My new pluggable usb 3.0 dock will not read any of my WD drives. It read 5 others fine, but when I insert WD drives they are not recognized. Thanks.


#2

Hi Michele,

Thanks for posting. Curious to help get to the bottom of the behavior you’re seeing. We sent the following to you directly via email, but have not yet received a response so we’re posting here as well.

At your convenience please send an email to support@plugable.com regarding the details below and we can go from there:

A couple of quick questions to help me better understand what might be happening:
-Just to confirm, all of the WD drives contain existing data, correct?

-If they do contain existing data, how were they used previously? (As internal PC or Mac drives, in a different model of enclosure, in a NAS or DVR device, etc - the more specifics we have regarding this, the more helpful it will be in understanding what’s going on and how to resolve it.)

Thanks!
Gary


#3

Hi Michele,

We’re closing this thread due to lack of response. Please feel free to contact us via email at support@plugable.com and we’ll be happy to help!

Thanks,
Gary


#4