Dock puts one of my two monitors into widescreen

My USB 3.0 and USB-C Dual HDMI Display puts one of my screens into widescreen. The resolution in display settings are correct. The problem only happens when both hdmi monitors are connected to the dock. Please advise.

Hello,

Thank you for contacting Plugable! I’m sorry to hear that your Plugable product is not working as expected.

I have responded to your internal troubleshooting ticket, and we are going to continue the troubleshooting process there.

Sean
Plugable Technologies

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