My dock was working, now not showing up in the Mac USB tree, when DisplayLink is running.
I have fully disconnected, removed power, reconnected. Did not help. I have uninstalled and reinstalled DisplayLink. Did not help. Oddly power is still passing through the device, but nothing else.
Hello,
Thank you for contacting Plugable! I am sorry to hear that your docking station is not functioning as expected, and would be happy to provide additional support.
To help diagnose the issue, may I ask you to please keep the device connected to your laptop and everything still attached (even if not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug
Once you have the logs, simply send an email to support@plugable.com with the subject line of “Ticket 438904” so that we can prioritize that case and match it to this inquiry.
Thank you for giving us the chance to help!
Ryoma
Plugable Technologies
www.plugable.com/support
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