As an update to this post, the original poster was sent a replacement device which resolved the issues reported.
Our other customer reporting similiar issues were able to resolve the problem with our standard DisplayLink clean re-install procedure:
- Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.
- Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel → Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
- Download and run the DisplayLink Installation Cleaner utility, found here → https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe and ensure it displays “Cleaning Complete” when done (video walk-through if you need it → https://youtu.be/AcVV1gD_FvI)
- Once the Cleaner has been run, reboot (even if not prompted to)
- Now download and install the 10.1 M0 DisplayLink software, found here → https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+10.1+M0.exe
- Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system. If the device is not detected, please reboot the system.
I’ll be closing this thread, but for anyone else seeing similiar issues, please feel free to open a post or reach out to us directly at support@plugable.com. Thanks!
Mitchell