I have had this dock for several months now.
The first 1440p monitor connected to DisplayPort 1, The second 1440p monitor connected to HDMI 2.
Today I found that DisplayPort 1 stopped working, I tried to use HDMI 1 and it also didn’t work. I switched to DisplayPort 3 and it is working fine. DisplayPort2/HDMI2 is working fine. I tried with several laptops and they all behaved the same.
I did completely disconnect the dock for 10 minutes to see if power cycling helped but it didn’t work.
Can you provide a few troubleshooting options for me to try? I know there is a new driver in September 2024 but I cannot install it yet because my work computer blocked it. I will need to try it with a personal laptop later.
Based on your description, the issues seem to be with the docking station’s DisplayPort Alt Mode connections. Thank you for performing the reset, as that generally resolves most connectivity issues. Are you using the USB-C cable that came with the docking station? I ask because not all USB-C cables are created equal, and some may not support DisplayPort Alt-Mode.
I would love to investigate further to determine whether any of the docking station’s internal components are failing to establish a connection.
Can you please email our direct support email address (support@plugable.com) with “For ticket # 448200” in the subject line? In the email, please include the following information:
Please provide the Amazon Order ID number for your Plugable product purchase.
For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically, that information can be found here → https://amazon.com/orders
Can you please keep the docking station connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug
This will allow me to examine log files from your computer and help determine the next steps.
Please do not post the above information here in our public forum (it contains personally identifiable information)
If you have any questions, please don’t hesitate to let me know.
What was the resolution here? Mine just started to exhibit the same behavior yesterday. Followed the same reset options. I’ve also uninstalled DisplayLink (and used the cleaner) and reinstalled and it still shows this behavior. Is there any way to do a deeper reset? Was there some other fix?
We are still waiting to hear back from the user. If you are experiencing the same behaviour, please refer to my post above and contact us directly at support@plugable.com with “attention to Adi” in the subject line.
Please include your system logs and order information; I will gladly review them to determine our next steps.
Hello,
I have not submitted an official ticket as Adi suggested since I might have fixed it myself.
The only thing I did was to unplug it fully to let it reset (not sure if it really does that).
I then installed the newest driver from Plugable (September 2024), I did this on a different computer. It worked after that, but all settings were reset. I hope you can get it to work too.
Sorry for the delayed response. I was able to resolved the issue for now.
But for future technical supports, I am not the original owner of the hub, I purchased it open box from ebay, it does have the original cables and there is no damage on those. Would I still receive full support from Plugable?
Thank you for your reply. I’m glad to hear that another reset resolved the issue. While replacing open-box items can sometimes be tricky, rest assured that if you encounter any problems with your product, whether purchased, used, or open-box, we offer lifetime technical support.
Please feel free to reach out directly at any time if you need assistance.
Thank you for sharing your findings. If you have a link to that post, please feel free to share it with the community.
I found similar posts targeting these registry settings to resolve AMD Eyefinity issues.
That said, I am glad you are back up and running, but should these issues remerge, please feel free to contact us directly, and we will do our best to help.