DisplayLink drivers not working after 1/12/16 Windows Update


#1

I have a Lenovo Yoga Pro 3 with Windows 8.1, and have been using a UD-3900 USB 3.0 Dock for over a year with no problems. After I did a Windows Update on 1/12/16, my computer crashed, and when I got it back up and running, my external monitor wouldn’t work anymore. I’ve tried reinstalling the DisplayLink drivers from their site, and from the Plugable site, with no luck. I’m also still seeing an updated DisplayLink Adapter driver available in the Windows Update, but it errors on install.

Is anyone else experiencing this, and is there any way to get this working again?


#2

Hi Mike,

Thanks for posting. I would be happy to help!

Based on your description of the Windows Update behavior, our first step is to clean the DisplayLink driver from the system and see if the driver being loaded from Windows Update will install cleanly. Please follow these steps:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.
  2. Uninstall the DisplayLink Core software from the Control Panel -> Programs and Features. Don’t worry if this fails, just move onto the next step
  3. Download, extract and run the DisplayLink cleaner tool, found here --> http://www.displaylink.com/downloads/… (video walk-through -> https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now connect the dock to the system to allow Windows Update to load the driver it has pending. This may take a few minutes as the driver is downloaded and the dock is recognized.
  6. The dock should then start working after the process is complete. Once complete please reboot the system.

Let us know if that helps when you have a moment and we’ll determine the next steps from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3

I had problems after the Windows 8.1 Update in April 2016. With mine, the external monitors worked fine but none of my 4 USB devices worked (Web cam, mouse, and headset). I had tried reinstalling the Plugable drivers / Display link and it didn’t work, but uninstalling, cleaning and then plugging in the Plugable worked.

Thank you.


#4

Update: I was able to resolve my issue with the following (slightly altered) sequence:

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.
  2. Uninstall the DisplayLink Core software from the Control Panel -> Programs and Features. Don’t worry if this fails, just move onto the next step
  3. Download, extract and run the DisplayLink cleaner tool, found here --> http://www.displaylink.com/downloads/… (video walk-through -> https://youtu.be/AcVV1gD_FvI)
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Download and run the DisplayLink USB Graphics software utility from http://www.displaylink.com/downloads/… for your version of Windows
  6. When prompted, connect the dock to the system and plug in to allow the monitors to be configured to use the new drivers
  7. The dock should then start working after the process is complete. Once complete please reboot the system.

I hope that helps someone!

-Mike


#5