I purchased a new laptop and when I plugged it into my docking station, The second screen is not registering at all. I tried to-
-download the drivers from the pluggable website.
-restart the computer
- switch the HDMI plugs at the doxking statio between screen one and two and I found that usb two is not showing up. It’s not screen-specific, it’s USB-port specific, if that makes sense.
No matter these steps, when I go to the display settings, it just does not see the second screen.
Thank you for contacting Plugable support. I’d be happy to help you with your inquiry.
We’ll want to take a deeper look at this issue via some log collecting which isn’t available on our forums. Would you be willing to reach out via our internal support system? If so, send an email to support@plugable.com and reference ticket: 486705
When I submitted this ticket, a bot answered me and sent some automated directions. I followed the directions, swapping the cords, uninstalling display link, reinstalling, running the cleaner, etc. Now my docking station doesn’t read my mouse or the 2 hard drives I have on there, and it still doesn’t read the second screen So it has, in effect, made things much worse. I sent the debug script as a zipped file. Really hopeful someone reading this has a solution. Thanks so much to anyone w/ experience in this!
So it has, in effect, made things much worse. I sent the debug script as a zipped file. Really hopeful someone reading this has a solution. Thanks so much to anyone w/ experience in this!