Display on plugable usb 3.0 to hdmi freezes!

I’m using plugable usb 3.0 to hdmi adapter with my HP laptop. On my laptop, there is an external hdmi port, so it is connected to an additional monitor, as well as the second monitor with plugable adapter.
Problem is that sometimes, only the screen which connected to the plugable adapter get freezed. The only way to restore to the original state is reboot.
So how do I solve this problem?

Hi Song,

Thanks for contacting Plugable. We’re sorry for the problems the adapter is causing.

Could you download and run the DisplayLink Support Tool at http://plugable.com/support/tools/dis… and send the zipped output file an an attachment in an e-mail with the subject of “Log Files for Aaron” to support@plugable.com?

I will analyze the results once I receive the file and get back to you.

Best Regards,

Plugable Technologies