Display Losing Connectivity

[Robby]

My plugable USB 3.0 dock station is constantly blinking in and out (this problem happens every now and then)

[Myke]

Hello Robby,

Thank you for reaching out on our forums. We’ll attempt to do a quick troubleshooting step to start.

Please follow the steps below to make sure that the dock’s DisplayLink driver is updated and working as we expect:

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1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step

2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel > Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step

3. Download, extract and run the DisplayLink cleaner tool (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+Installation+Cleaner+10.1.2860.exe)

4. Once the Cleaner has been run, reboot your computer (even if not prompted to)

5. Download and install the 11.5 M1 DisplayLink software (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows11.5+M0-EXE.exe)

6. Reattach the power cable to the dock first. Once the dock is powered on, reconnect the dock to your system

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Thank you for your continued patience as we work through this issue.

Sincerely,

Mychal
Plugable Technologies