Display link USB2.0 adapter UGA-2K-A is not working after six months


#1

Display link USB2.0 adapter UGA-2K-A stopped working. Got the message “No device on Display link Graphics adapter” in list of diplays in display panel. Uninstalled and reinstalled the driver, now there is no display listed for diplay link adapter. Driver version is 5.6.31854.0 ; There is no green light blinking in the adpater.

Unplugged and plugged the USB and DVi cable back,

Any help is appreciated


#2

Hi Chitra,

Sorry for the problems with your Plugable UGA-2K-A. To understand what’s gone wrong, we need to get some information from your computer through a support tool provided by the adapter’s chipset maker.

Please perform the troubleshooting steps listed on the following Plugable webpage: http://plugable.com/support/tools/dis…. If you have any difficulties with any of the steps, just let us know.

Thanks for getting in touch with us. Again, we’re sorry for the problems. We will work to get you in a productive state with your Plugable product as soon as possible.

Sincerely,

Aaron
Plugable Technologies


#3

Hi Aaron

I have sent the logfiles to support@plugable.com
Chitra


#4

Thanks, I will take a look and respond to your e-mail with next steps.

Sincerely,

Aaron


#5