Hi, I have a UD-4VPD that was working fine. My wife would hook the OEM usb-c cable(that came with dock) into her IdeaPad Laptop. Both monitors came up perfectly and her laptop wouldn’t have an image. The monitors would stay on when you closed laptop. Life was good.
Thursday/Friday she works from home and now the monitors don’t kick on as normal when she plugs it in to laptop. She has to open laptop and start pc. Then when she tries to shut laptop and it closes everything when she does. And NOW she has a 3rd screen on her laptop that won’t go away like it typically does when you plug in the USB-C cable.
The only thing different is Monday of last week I started using her Dell 3420, that I factory reset, installed all windows/dell drivers/updates and hooked that to the dock. The screens were backwards and everything shut off once I closed laptop. I found that power and battery setting in windows were wrong so I changed them. ON THE DELL 3420! But now my wifes IdeaPad is all wonky!
I looked at her settings and they were supposedly correct in the Power and Battery setting in Windows.
I contacte Tech support here and they wanted me to power the dock off with all cords unplugged for 1 minute. I did all night. Nothing changed. My dell is still hooked up correctly and my wifes is wrong.
Any clue? Ideas?
I am supposed to send him a diagnotic and will keep you posted. I didn’t know if someone knew what was wrong and could help quicker.
Thanks