Display Adapter UGA-125...not waking from sleep


#1

Daily, my 2nd monitor will remain “no signal” until I unplug the adapter and plug it back in. My OS is windows 7. It is not returning from sleep mode.

I tried to updating the driver and it totally didn’t recognize the other monitor anymore so I uninstalled everything and started from scratch (which should be the latest driver, correct?

My system settings are: sleep at 60 min, harddisks off at 20 min, hybrid sleep OFF, hibernate NEVER, allow wake timers ENABLED, requires NO password after sleep

The adapter is connected through the PC port in the rear of tower

Please help. Thanks in advance.


#2

Hi Brandon!

Thanks for posting and sorry to hear that you’re having trouble with the UGA-125!
We’ll get you up and running!

This sounds like an unusual issue - can you get us the DisplayLink logs and sent them to support@plugable.com ?

Instructions on running the tool can be found here.

We’ll get back to you as soon as we analyze those logs!

Regards,
Lampros


#3

As soon as it takes place again I will run the tool and submit. Thanks…


#4

Data has been sent according to instructions.


#5