Dispaly link and Windows - draggy

USB Docking Stations UD-ULTC4K
1

Hello - after determining that Display Link would be the only way to support my 3 monitor config, I invested in UD-ULTC4K. The setup for my MacBook M1 Max is awesome. Works great.

When I try the same setup with my Windows PC, the mouse responsiveness drags, and the monitors seem to be struggling to keep up on graphics. Most notable when dragging anything across screens. I’ve looked through Display Link support and done the obvious things (clean install, new drivers, power fully optimized, etc.). I was wondering if anyone here has ideas.

Here’s my Windows config:

HP Elitebook 840 G8 Notebook
11th Gen Intel i7-1185G7 @3 Ghz
16 Gb installed RAM
Windows 11 Business (drivers up to date)

Two LG Ultrafine 27" 4K UHD
One Dell Ultrasharp 27" 4K UHD

Display Link Driver version 11.4.9747 (7/4/2024)
Application Version 3.2.14.0
Monitors connected with HDMI 8k cables (same result with Displayport)

In device manager, no yellow issue indicators.

Plugable UD-ULTC4K shows up
Driver 11.4.9747

USB C ports are TBT 4

2

Hi,

Thanks for contacting us! I am sorry this is not working as expected.

Based on your description of the behavior, our first step is to get some additional information from your system using our log-gathering tool with the docking station and external displays connected: PlugDebug, when you have a moment:

  1. Keep the docking station connected to the computer with the displays and devices connected to the docking station
  2. Download and run our PlugDebug utility ( http://plugable.com/support/plugdebug )
    2a) For Windows: Download the PlugDebug Utility, then Right-click on the PlugDebug application and run as administrator
    2b) For macOS: Click on the red button “Generate PlugDebug Report (Deprecated Pending Update)” to expand the section, select the PlugDebug utility from the Downloads pop-up on the Dock, or double-click if saved to the Desktop
    2c) Follow the on screen instructions to launch the application
  3. Click the “Start” button to begin gathering logs from the system
  4. When completed the application will pop-up a message with the name of the zip file containing the logs on the user desktop directory
  5. Please attach this zip file to your reply email to ‘support@plugable.com’ with the subject line ‘Ticket #440451 - Attention Pat’

This will allow us to examine some log files from your system to help determine the next steps.

Thank you,

Pat
Plugable Technology
support@plugable.com

3

Awesome - doing it now. Thanks!

4

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