My USB3 HDD docking station gets disconnected every 5 minutes when it’s connected in USB3.
Thanks for letting us know, we’ll get you taken care of.
As a first troubleshooting step, please let us know if the dock maintains a connection with the included USB 2.0 cable, as well as whether you’re on Apple, Windows, or Linux system.
If you’d like to work ahead on troubleshooting take a look at this blog post:
With these additional details we’ll be able to recommend the next steps.
MCITP Enterprise Support Technician