DISCONNECTION! FRUSTRATION!


#1

My USB3 HDD docking station gets disconnected every 5 minutes when it’s connected in USB3.


#2

Hi DoHyun-

Thanks for letting us know, we’ll get you taken care of.

As a first troubleshooting step, please let us know if the dock maintains a connection with the included USB 2.0 cable, as well as whether you’re on Apple, Windows, or Linux system.

If you’d like to work ahead on troubleshooting take a look at this blog post:
http://plugable.com/2012/08/20/troubl…

With these additional details we’ll be able to recommend the next steps.

Best wishes-

Jeff Everett
MCITP Enterprise Support Technician
Plugable Technologies


#3