devices a micosoft designer desktop keyboard and mouse but it will not install

Hi Gary,

Thank you for contacting us. I apologize for the delay in answering about this.

Could you please tell me what Windows version you are using?


Plugable Support

Gary’s computer was using Windows 7. The Microsoft Designer Keyboard and Mouse use Bluetooth Low Energy (Bluetooth 4.0), which is not supported by Windows 7, which is why this did not work.

I will close this thread. Please contact us at if there are any other questions.