Thank you for contacting us. I apologize for the delay in answering about this.
Could you please tell me what Windows version you are using?
Gary’s computer was using Windows 7. The Microsoft Designer Keyboard and Mouse use Bluetooth Low Energy (Bluetooth 4.0), which is not supported by Windows 7, which is why this did not work.
I will close this thread. Please contact us at firstname.lastname@example.org if there are any other questions.