Deviced worked beautifully right out of the box, but no longer working a half day later

I plugged everything in this afternoon and my ud-3900 worked beautifully. I came back a bit later and nothing works. I’ve tried rebooting, unplugging everything and plugging back in reinstalling the drivers. To no avail the device won’t work.

Hi Daniel,

Thank you for posting, and sorry to hear about the troubles with your new docking station.

It appears you also reached out to us directly via an email to and Marc has replied with the next steps (getting more information via our PlugDebug ( utility).

Please just respond to Marc’s direct email (and only the direct email so we can keep all communication in one place) with the PlugDebug file and we will determine the next steps from there.

Thank you,

Plugable Technologies