Device Only flashes purple led regardless of whether a drive is plugged in or not, and is not detected in update utility.


#1

The model number of the device is USB3-SATA-UASP1. As the title suggests, I plugged the device in and pressed the power button, and all that happens is a purple light flashes. I’ve tried multiple drives (none of them spin up), multiple outlets, and multiple USB ports - both 3.0 and 2.0. No matter what I do, all the device does is blink that purple light. Furthermore, when I downloaded the utility to check the firmware and see if that needed to be updated, the device is not detected at all.


#2

Hello,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

It sounds like your dock may be defective. I’ll contact you directly via email to request some information so we can get you a replacement right away.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3