Detecting and losing Monitors


#1

After installing a goto meeting client on my lenovo yogo 2 laptop with a plugable usb 3.0 detects my two monitors and then they drop with in seconds. after a few minutes it trys again.


#2

Hi Mike,

Thanks for posting! I’d be happy to help.

Just a few quick questions…I am assuming you are using of our UD-3900 docking stations, correct?

Has the dock been working fine previously and just with the recent install of GoToMeeting the monitors have stopped working?

We aren’t aware of any conflicts with GoToMeeting with the DisplayLink driver used for our dock when using the latest driver we recommend. Pending the additional information from above, the first step is to make sure that you have the latest version of the driver installed to see if that changes the behavior. Please follow these steps:

  1. Disconnect the dock from the Yoga and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.

  2. Uninstall the DisplayLink Core software from the Control Panel -> Programs and Features. Don’t worry if this fails, just move onto the next step

  3. Download and run the DisplayLink cleaner tool, found here:
    http://displaylink.com/support/sla.ph…

  4. Once the Cleaner has been run, reboot (even if not prompted to)

  5. Now download and run the 7.7 M4 DisplayLink software, found here:
    http://displaylink.com/support/sla.ph…

  6. Reboot, even if not prompted to

  7. Once you’re back in Windows, reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your Yoga which will trigger the final portion of the installation

Please let us know if that helps when you have a moment and we can determine the next steps from there.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3