Connected a pluggable kvm to a pluggable docking station. Monitors are fine on the laptop but when I switch to the PC I am missing all the icons that should be on monitor 1. It’s like there is another monitor with the icons but no 3rd monitor exists. Same thing happens when I try to open any app. I can’t see it …it’s like it is on a non-existent monitor.
Hi Kenneth,
Thank you for contacting Plugable! I’m sorry to hear things aren’t working as expected, and I’ll be happy to assist.
My apologies for the delay in responding as well. I can see you’ve also sent us an email about this issue. I’ve responded to your email with some initial questions, and we can proceed with troubleshooting this problem there.
Thank you for giving us the chance to help!
Sam
Plugable Technologies
Sam resolved my problem by determining I had a “phantom” display that didn’t exist and it was set as my main display. After changing one of my other displays to the main one I now have my icons back. Sam was very clear every time he would ask questions or give instructions. Plugable support was definitely five star.