I use a Dell U3417W monitor which I connect to a recent XPS13 via the HDMI 4K port of the Plugable USB-C Docking Station. The screen goes black frequently and comes back after few seconds. I have verified that plugable dock firmware, monitor firmware and pc video cards were properly updated and it keeps coming back.
Could you let me know how I could solce this?
Thanks a lot
Hello Bertrand,
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:
http://plugable.com/support/plugdebug
You also mentioned you verified the dock firmware - can you elaborate on that when you email us the diagnostic results?
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
Joshua Henry
Plugable Technologies