I have a MacBook Pro (15-inch, Late 2016). I have 2 Dell U2515H as well as an external HDD attached to the dock that are not being detected. The keyboard I have plugged into the dock is being detected and sound is getting passed through the dock.
The monitors are connected via DisplayPort to mini DisplayPort cables. I have tried connecting the HDD via one of the usb ports, as well as a usb-c port with no success.
I’m having the same problem with two Acer monitors and a MacBook Pro 2019. I’ve tried connecting and the monitors aren’t detected. Power delivery is working but not the monitors. Need assistance.
I saw a suggestion in another thread that the apple power cable wasn’t Thunderbolt 3. I have switched the cable to the included cable and now both monitors and the HDD connect.
One of my monitors color is now extremely yellow tinted though, so I continue to troubleshoot that. I can create a new thread for that issue.
Sorry to hear about the display issues. As @mikekellyio pointed out, please do ensure that you are using the original Thunderbolt 3 cable that came with the dock. Not all Thunderbolt 3 and USB-C cables provide the same functionality, as they aren’t created equally.
If you are indeed using the original Thunderbolt 3 cable, could you please let me know the specific make and model of your Acer monitors?
Hello. Thanks for your response. I used the Plugable Thunderbolt 3 cable that came with the document. I’m wondering if the DisplayPort adapters that I’m using are the problem. I saw on an FAQ page that not all adapters work. Any advice there?
Could you please provide the make and model (or a direct web link) to the DisplayPort adapters you are using?
These adapters need to be “active” adapters in order to work properly with our TBT3-UDC1 docking station. If they are “passive” adapters, then they will not work at all.
I ended up purchasing two “active” DP adapters and that did the trick. I am fully operational. Thanks!
Great! Thanks for the update.
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