dead video


#1

got the usb 2.0 docking station and it worked for 24 hours. now though it still handles a mouse and keyboard, it no longer passes video thru to an external monitor.

any ideas?


#2

Hi George,

Thanks for posting here, we’d be happy to help troubleshoot! It would be very helpful if you could capture and send us the DisplayLink log file, it gives us detailed information on how your system is setup and helps us narrow down the problem. Step by step instructions on how to collect this log file can be found here:

http://plugable.com/support/tools/dis…

You can send the zip file directly to us at support@plugable.com and we’ll take a look to determine next steps!

Thanks,
Ellen


#3