Dcoking station USB ports not working

Have unit up and running displays properly but none of the USB ports are working. No 2. or 3.0 are active. I have to plug everything into computer ports to make keyboard and mouse active. UD-3900Docking Station

Hi Larry,

Thanks for contacting us! I’m sorry to know that the ports on the dock are not working. I apologize for the frustration caused by it!

Just shoot us an email at support@plugable.com with your Amazon Order ID and a link to this thread and we will take care of the issue.