Data only USB C, will it output video using your products?

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Hello, I have an Acer Helios 300 laptop I bought for running VR on the go for my business.

I’m extremely happy with it overall though one thing that has been a massive disappointment has been the fact that it on its website states it cannot support video out over it’s USB C port, only data.

My question is will one of your products work for my application of trying to output video over usb c? I figure it’s no but thought that the data capabilities of usb c in conjunction with the display link chip in your devices might make it possible.

Cheers,

Josh

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Hi Josh,

Thanks for posting, and I would be happy to answer your question.

In short, any of our USB-C docking station products or USB-C video cables/adapters that require the host laptop to provide video output via USB-C DisplayPort Alternate Mode video will not work with your system.

While some of our other products that utilize DisplayLink technology may be able to circumvent these limitations, based on your requirements I do not think they will be a good fit for your needs. To expand further…

Our DisplayLink-based products are virtual graphics adapters that rely on the host system’s CPU and internal graphics adapter in order to work, and we only recommend them for basic office application use and web browsing. We do not recommend them for gaming, high-end video, CAD or VR use as there can be performance and incompatibility issues.

Since you mention you are running a VR setup, I am afraid I would not recommend any of our DisplayLink-based solutions. Apologies if that sounds overly negative, but we like to set honest expectations up front to help prevent frustration later on.

Sorry we do not have a solution to offer in this case…

Bob
Plugable Technologies
www.plugable.com/support

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Thanks for the quick response! I had a feeling that would be the case.

Do you think an HDMI splitter would do? One output to TV or projector, another to Oculus.

Cheers,

Josh

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Hi Josh,

Thanks for getting back, and you are most welcome for the help.

To your follow-up question, a HDMI splitter will typically take a single HDMI output and provide a ‘duplicate’ identical image to two HDMI displays (the host system will think that only one display is attached). If that meets your requirements you may want to try it out.

Please keep in mind that most splitters will require both displays to be identical in terms of their resolution, and we have not tested such a solution nor could we guarantee results or suitability to purchase.

Thank you,

Bob

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