Cursor Jumps across screen


#1

I have a Lenovo Yoga S3 running Windows 8. It is attached to a 24" Viewsonic display with the lid closed. I’m using a Logitech wireless / kb mouse combo. The cursor constantly “jumps” from the left to a certain area on the center / right of the screen. I tried a wired keyboard and mouse combo and it still does the same thing.


#2

Hi Jason,

Thanks for posting. This is a very strange issue - curious to help get to the bottom of it.

In most cases when there’s a jumpy mouse it’s a wireless interference issue, though that certainly isn’t the case here if the wired devices are behaving the same way.

Can you please run our log-gathering tool from the link below and email the .ZIP file it creates to support@plugable.com (Subject: Ticket #84709) so we can have a look?:
http://plugable.com/support/plugdebug

Also, can you please test with the laptop lid open so we can confirm whether the issue only happens when the lid is closed?

Thanks!
Gary


#3

Wired keyboard and mouse have the same problem. Keeping the lid open fixed the problem! Is there a work around so we can keep the lid closed? Should I still submit a log file?

Thanks


#4

Hi Jason,

Yes, please send over a log file and we’ll have a look to see what the best approach will be.

Thanks!
Gary


#5