Crackling in left output


#1

The USB audio device seems to have a minor crackle in the left ear. It doesn’t happen all the time and unplugging and replugging it seems to temporarily fix the issue. The headset does not have the crackle when plugged directly. Any ideas?

Thanks.


#2

Hello Norm,

I am sorry to hear this. My first thought is/was the headphone jack, but you have ruled this out already. It is probably best just to try a pretested replacement unit to rule out hardware failure. Please contact me directly at support@plugable.com and also relay your amazon order ID as well as your shipping address. I will take care of the rest.

Kind regards,
Patric
Plugable Technologies


#3