Constant disconnections/reconnections with the Plugable USB 3.0 Ethernet Adaptor


#1

Plugable USB 3.0 ethernet adaptor keeps disconnecting and reconnecting. it happens every 10-30 minutes, and the only popup/notification that appears is the image of a tiny USB in the bottom right-hand corner of the taskbar that disappears within a second of it showing up. I am using a desktop PC with Windows 10, downloaded the latest drivers for it, and got it to replace my built-in driver from Realtek which had problems since I got the Windows 10 operating system. I have disabled the Realtek network driver.

If anyone can please help me, thank you.


#2

Sorry to hear about this issue.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the adapter into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Thanks!


#3

Hello, I am sorry for the delay. i have done as you said, and emailed support@plugable with the debug results attached to it.
Thanks for your help.


#4