Connection issue on Dell Venue 8 Pro


#1

I’m using a Dell Venue 8 Pro with the ug-3000. Should the dell be powered down when connecting to the plugable? If I connect when powered on, the desktop is rotated on the monitor and the mouse does not work right. Thanks.


#2

Hi Anthony,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable UD-3000. In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at support@plugable.com.

http://plugable.com/support/plugdebug

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.

Regards,

Stephen
Plugable Technologies


#3