Connecting two monitors through the Plugable 3.0.


#1

I purchased the Plugable 3.0 Docking Station, I am connected to Acer Computer running Windows 10. I have two monitors connected, one through the docking station DVI port, and one through the computers HDMI port. Only one works, can you help?


#2

Hello Linda,

Thanks for the post! I’d be happy to help, but if it’s ok with you I’d like to get some more information first. We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the device into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Once you have that file created if you could please send it via email to support@plugable.com with “Ticket: 168254” in the subject line, I’ll take it from there.

Thanks!


#3

Hello Linda,

We’re going to close this thread, but of course feel free to reach out via email (support@plugable.com) if you have any other questions or issues.

Thanks!

Raul


#4