Connecting to Microsoft Surface Book 2

What type of cable do I need to connect my USB-C Triple Display Docking Station (UD-ULTCDL) to a Microsoft Surface Book 2? The supplied USB-C cable doesn’t fit the USB-C port…!

Hello,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

Can you take a picture of the USB-C cable and USB-C port on your computer? USB-C is, well, USB-C and the fitment should be universal unless the cable end or the port on the computer is damaged.

This may be a silly question, but are you absolutely certain you have a Surface Book 2 with USB-C? The original Surface Book lacked USB-C and is not compatible with this docking station or its included USB-C to USB-C cable.

Surface Book 2 USB-C (left port):

Surface Book 1 Mini DP (left port):
image

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry

Senior Engineer
Plugable Technologies


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