Connecting Monitors to USB 3.0 7-Port Hub


#1

I purchased the USB 3.0 7-Port Hub (Model: USB3-hub7c) with the goal of linking two monitors to my laptop. I am running a USB 3.0 to HDMI converter cable to each monitor. The USB hub is detecting each monitor as a “USB PnP Sound Device.” I’m running Windows 10 Pro on a brand new HP Laptop. My question is this: is there a configuration issue here or did I simply purchase the wrong product and monitors cannot be linked via this method?


#2

Hi Justin,

Thank you so much for reaching out to us via our support forum, as well as directly via email. I did send over a response directly, and I wanted to make sure you received it.

Based on the description of your issue, we may be running into a problem associated with your Display Adapters requiring specific drivers that have not been installed. Would it be possible to obtain a link to the adapters you are utilizing on Amazon, or a manufacturing name or model?

Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support


#3

Hi Everyone,

We attempted to reach out to Justin in order to obtain some additional information so that we could narrow down the issue, but we have not received a response back.

If Justin would like to continue troubleshooting, or anyone else is experiencing the same issue, please feel free to reach out to us directly at support@plugable.com.

Thank you for your patience,
Marc
Product Owner & Technical Support


#4