Hello, thus the product is compatible with asus product? Because it is not detected by my laptop. Thanks


Thank you for for posting! We are sorry things are not working as expected while using your Plugable TBT3-UD1-83 docking station, and we would be happy to help!

Based on your description of the behavior, our next step is to get some additional information.

Can you please send an email to our direct support email address → with ‘For ticket #- 422106’ in the subject line that contains the following information?:

  1. The Amazon Order ID number for your TBT3-UD1-83 purchase

For your reference, the Amazon Order ID number is a seventeen digit number (that has two dash separators), and this information is available here →

  1. While the TBT3-UD1-83 is connected to your Asus laptop (even if not working as expected), the output of our diagnostic utility PlugDebug →

That information will help us to determine the next steps.

*** Please do not post the information we requested above here in our public forum (it contains personally identifiable information) ***

Apologies for the frustration, and thank you for giving us the chance to help!

Plugable Technologies

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