Communicator U3 Not Recognized

I purchased a Communicator U3 SATA hard drive docking station (Model: USB3-SATA-U3) this week from amazon. I tried connecting it to a Dell laptop running windows XP SP3 and windows 7 and received the same error. USB device not recognized. I also tried both of the USB cables.

Hi Alex,

Thanks for posting here! I am sorry to know that you are having trouble with Plugable SATA Hard Drive Docking Station USB3-SATA-U3.

Just shoot us an email at with your Amazon Order ID and the serial no (given at the bottom) of the device. We’ll figure out the source of the problem and get you up and running.

Thanks for your patience!