Communicator U3 is not recognized by my laptop


#1

Just opened my Communicator U3, plugged in the power (light comes on), attatched the USB 3.0 cable, and my laptop doesn’t recognize it. I tried the USB 2.0 cable and got the same result. All of my USB drivers are up to date. Any ideas?


#2

Hi John-

Thanks for posting with your challenges- we’ll be happy to help. Sorry to hear your HD dock isn’t being detected.

If you’re seeing this behavior with a drive in the docking station, something isn’t right. Windows doesn’t see a “USB Mass Storage Device” until a disk is in the dock, so could you please send your Amazon order ID attention Jeff to support@plugable.com?

Thanks and best wishes-

Jeff Everett


#3