Code 43, A request for the USB Descriptor Failed

Hi, I tired to set up my USB 3.0 hub tonight. Blue light comes on. Green light comes on when its plugged into a PC. I tried two PCs. Both get unknown device errors. When I go into device manager and check the properties, under general, I get

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

Please help. -Bob

Hello Bob,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the hub into one of your computers, then go to this page and follow the instructions there:

If nothing looks like an issue in software then we can send a replacement under warranty.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies