Code 32

I new ideapad 3-15IIL05. plugged in dock, external monitor does not work.
there are two displaylink usb devices listed in the device manager with exclamation points - A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

Help!

Hi Don,

Thanks for reaching out to Plugable support! I’d be happy to help with that dock.

The first steps we’ll want to take is to make sure that the software used by the dock is in a good state by reinstalling the DisplayLink software and running the DisplayLink cleaner tool. To do so, please follow these steps:

  1. Disconnect the dock from the system (this is important so the unit resets). Please keep it disconnected until the last step.

  2. Uninstall any and all software with ’ DisplayLink ’ in the title that is present from within the Control Panel -> Programs and Features . Don’t worry if these entries are not present or if the process does not work, just move onto the next step.

  3. Download, extract and run the DisplayLink cleaner tool. (https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe)

  4. Once the Cleaner has been run, reboot (even if not prompted to).

  5. Now download and install the 9.4 M0 DisplayLink software. (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+9.4+M0.exe)

  6. Reattach the dock to your system which will trigger the final portion of the installation.

Hopefully that will get things working for you.

Thank you for giving us a chance to help!

Richard A
Plugable Technologies
https://plugable.com/support

Thanks for your response. Unfortunately, those steps did not resolve the issue.

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