Certain USB Devices Disconnecting Shortly After Being Connected


#1

Just purchased a 7-port USB 3.0 hub (with premium 5V 4A power supply) and am having trouble with certain devices.

Relevant Tech Specs:
-Using MSI GT60-2OC laptop
-Windows 7 Ultimate 64-bit

When I plug these devices into the hub, the light will turn on for about a second before Windows plays the disconnect sound and the light is turned off. This occurs with the following devices:

-Razer Mamba 2012 (USB Mosue)
-Blue Snowflake (USB Microphone)
-Filco Majestouch 2 (USB Keyboard)

The following devices do work flawlessly however:
-Schiit Modi (USB DAC)
-ADATA External Hard Drive

Hopefully there is a solution to this as I’m still forced to use all available USB ports on my laptop… which is what I was trying to avoid by buying this product.


#2

Hello,

We’ve contacted you directly over email.

We’ll try to collect some diagnostic data to narrow down the issue.

Thank you


#3