Causing computer to become nonresponsive


#1

I just got the device today and it worked great for an hour or so, then the trouble started. First, the mouse freezes (on both displays) then the computer becomes nonresponsive and I have to restart it to get something going again.

This has happened 3 times in the last hour while looking at a text-based website on the external monitor.

Windows 7 64 bit


#2

Hi Steve - Thanks for posting about your Plugable USB graphics adapter http://plugable.com/products/uga-2k-a/

So we can see what’s happening at a low level, could you run DisplayLink’s support tool, and email the .zip file it generates on your desktop to support@plugable.com ?(here’s how: http://plugable.com/support/tools/dis… )

Thanks for doing that - what you’re seeing isn’t normal – we’ll be able to figure out what’s wrong and get things going as they should.

Thanks for your patience!
Bernie


#3

Yeah I’ll do that right now. Thanks for the quick reply.


#4