Hi - I have tried this device with two brand new matching monitors and two virtually brand new laptops to no avail. I have it plugged into the USB-C port and the two monitor HDMI cables from each monitor plugged into the device. Yet no signal seems to be getting to the monitors. The first computer is a PC with Windows 10 and the other is a Chromebook and it has the same issue - no signal seems to be getting past the adapter. When i plug each monitor into the HDMI port on the computers individually, the signal goes thru and it connects fine with the monitor.
Hi Eric,
Thank you for contacting Plugable! I am sorry to hear that your equipment is not functioning as expected, and would be happy to provide additional support.
To help diagnose the issue, may I ask you to please keep the device connected to your laptop and everything still attached (even if not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug
Once you have the logs, simply send an email to support@plugable.com with the subject line of “Ticket 416188” so that we can prioritize that case and match it to this inquiry.
If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.
Thank you for giving us the chance to help!
Ryoma
Plugable Technologies
www.plugable.com/support
This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.