Can't get headphone sound


#1

not sure why but when I plug headphones into the headphone jack I don’t get sound through the headphones. I set the plugable USB device as the default playback device and when something plays the appropriate volume levels appear in the device window however I just do not hear anything. I’ve tried disconnecting and reconnecting the

docking station and then connecting the headphones but no luck. I have the USB 2.0 Docking Station. running on Windows 7 32-bit Ultimate. Thanks in advance for answers. BTW my headphone jack on my laptop is broken.

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#2

Hi Vivek,

Thanks for posting! We’ll get this figured out.

Can you say what application you’re using for playback? And since setting the Windows 7 default audio output to the “USB Multimedia Audio Device” of the docking station, have you restarted the application to make sure it’s not choosing to output to the old device still?

As some background, can you run Windows 7’s msinfo32 command, go to Components->Sound Device and post the output here? It tell us both hardware and driver versions involved.

It sounds like you’re already through this, but here are some tips to think about in configuring sound: http://plugable.com/2010/10/28/howto-…

Thanks for your patience while we figure out what configuration changes we need to get you going!
Bernie


#3

Sorry for taking so long to get back to you. Well I have tried listening to youtube videos on firefox and google chrome. I’ve also tried listening to videos from other sites online.

Name Unimodem Half-Duplex Audio Device
Manufacturer Microsoft
Status OK
PNP Device ID MODEMWAVE\0{7F98A468-D361-4577-A958-73EA7A68B336}
Driver c:\windows\system32\drivers\modemcsa.sys (6.1.7600.16385, 18.00 KB (18,432 bytes), 7/13/2009 7:55 PM)

Name High Definition Audio Device
Manufacturer Microsoft
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_17AA3D7C&REV_1000\4&2E1BDA69&0&0001
Driver c:\windows\system32\drivers\hdaudio.sys (6.1.7601.17514, 297.00 KB (304,128 bytes), 3/2/2011 8:22 AM)

Name USB Audio Device
Manufacturer (Generic USB Audio)
Status OK
PNP Device ID USB\VID_0D8C&PID_0105&MI_00\7&466D93E&0&0000
Driver c:\windows\system32\drivers\usbaudio.sys (6.1.7601.17514, 78.88 KB (80,768 bytes), 3/2/2011 8:23 AM)

Name USB Audio Device
Manufacturer (Generic USB Audio)
Status OK
PNP Device ID USB\VID_0556&PID_0001&MI_00\7&D61F62D&0&0000
Driver c:\windows\system32\drivers\usbaudio.sys (6.1.7601.17514, 78.88 KB (80,768 bytes), 3/2/2011 8:23 AM)


#4

Hi Vivek,

Sorry for the long delay. Unfortunately, there’s nothing specific that jumps out about the system that explains what you’re seeing.

The system has Realtek as the main audio controller, and then there’s also a 3rd audio device (VID 0556 Asahi Kasei Microsystems Co., Ltd … perhaps a USB microphone?)

Since the ports on your laptop are also not working, a concern is a software problem that might be suppressing audio everywhere.

To try to rule that in/out, are you able to try a few things:

  1. Try removing that 3rd USB audio device (if possible)
  2. Try uninstalling and re-installing the Realtek drivers for your audio controller (drivers at http://www.realtek.com.tw/downloads/d… Definition Audio Codecs)

And then again check that the default audio device is the way you’d like it: http://plugable.com/2010/10/28/howto-…

If that doesn’t work, we may unfortunately be stuck, not knowing what is special about the audio configuration on this system. But we’d like to rule out a hardware problem, so email you amazon order # to support@plugable.com, and we can work with you to send some hardware to confirm.

Sorry we don’t have an easier answer here. Let us know if you’ve discovered anything in the mean time, and if these steps help.

Thanks for your patience!
Bernie


#5