Plugged the Bluetooth device into usb port on desktop computer (windows 10). Blue light is on but nothing is happening. What’s next?
Thank you for contacting us about your Bluetooth adapter. I’m sorry it is not installing.
Windows update is supposed to install the driver automatically, but sometimes we see situations where that doesn’t happen. Sometimes Windows Update just quits without doing anything, and sometimes it has troubles connecting to the Windows server. There could also be a driver conflict that is preventing it from installing.
I’ve sent a driver file and instructions to your email address. Please try installing that, and let me know if it solves the problem.