Can't connect to JBL Charge 3 bluetooth speaker

I have had this device since August using it with a Sony speaker. I upgraded to a JBL charge 3 and now it won’t work. I removed the Sony and added the Charge 3. It shows it paired but it won’t play anything from ITunes when I turn it on. I used it to connect to my iPhone with no problems. I really bought it for the computer. I downloaded the most recent drivers. I also followed your suggestions. I right clicked the speaker and clicked playback devices but my bluetooth device shows disconnected with no way to click on it. I’m not sure where to go from here.

Hi Lori,

Thank you for posting about your troubles connecting your Charge 3. I notice you have also contacted us directly at our support address. I’ve already responded there. Hopefully you received it.

Plugable Support