I plugged in the plugable usb 4.0 and it installed the drivers on its own. I didn’t use the CD. My BT keyboard is in the device list with a yellow ! but it still works. The Airpods are listed with a yellow ! as well. When I double click the Airpods and try to connect, it can’t connect to the device. If I click in the Airpods window before the “error connecting to headset. Please retry this operation”, then the I get a “not responding message.”
The hardware tab has “bluetooth av, bluetooth av remote control target, bluetooth hands-free, and bluetooth remote control.” There are two yellow ! for bluetooth peripheral device."
I’m not sure how proceed. I returned my last dongle because of the same issue. I see that it wasn’t the dongle.