Cant connect Moto Pulse Head set

[EMLAB]

Hi,

i just buy a Plugable USB Bluetooh adapter in Amazon

plugged it into my WIN10 PC up to date

installed drivers from the Device manager panel… then reboot the pc

the problem : cant pair my Bluetooh Moto Pulse Head set

some times it would even see it

and when it detect the head set… it says “cant connect to this device”

the plugable bluetooth detect and connect my redmi mobile phone

and detect my mac 2010 too…

Thank for your help

[Viktoria_Dillon]

Hi,

Thanks for reaching out. I’m sorry for the trouble you are having getting your headphones connected to the Bluetooth adapter. Connection issues are usually caused by driver conflicts. We can help with this. Please feel free to contact us at support@plugable.com. We are always happy to help.

Kind regards,

Viktoria