Cannot locate Microsoft Sculpt Ergonomic Desktop Keyborad and mouse window 10


#1

I install the adapter and plus in, I cannot locate the Microsoft keyboard and mouse model Sculpt Ergnmic window 10 !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1582564/keyboardandmouse_inline.jpg?1492133297)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1582564/keyboardandmouse.jpg?1492133297) !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1582565/keyboardandmouse_inline.jpg?1492133424)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1582565/keyboardandmouse.jpg?1492133424)


#2

Hi Vinnie,

Thank you for posting.

The “Microsoft Sculpt Ergonomic Wireless Desktop Keyboard and Mouse” does not use Bluetooth, and instead uses a standard 2.4 GHz radio signal. It should have come with a receiver that can be used for connecting both the mouse and keyboard.

It is important to note that this model uses encryption, with each set using a unique hard-coded key. You can only use the included receiver, and if it is damaged or misplaced you need to contact Microsoft for a replacement.

If you had purchased the Plugable adapter specifically for connecting your keyboard & mouse, and you don’t have any other use for it, please feel free to take advantage of Amazon’s 30-day return policy.


#3