Cannot install driver software on windows 8.1 pro


#1

I am an all new user and try to install the Displaylink driver software on Windows 8.1 Pro for my “Plugable USB 3.0”. The intstaller does not start, except for that a window quickly flashes that is too fast to read.

No drivers or software seem to be installed. I have tried to clean the pc from any potential drivers and re-install, but the problem prevails.

I also tried to install the software on my old Windows 7 machine, and then a traditional installer starts as expected… Does “Plugable USB 3.0” not support Windows 8.1 Pro?


#2

Hi Ola,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable product. In order to better assist you, I’ll need a bit of additional information.

We have a troubleshooting tool that helps us gather more information in situations like this. Could you plug the device into your computer, then go to this page and follow the instructions there. Once you have those logs, can you please send them to us at support@plugable.com:

http://plugable.com/support/plugdebug

Regards,

Stephen
Plugable Technologies


#3