Can you adjust audio balance with UD-ULTC-4k dock?

[hcanning]

Can you adjust audio balance with UD-ULTC-4k dock in Windows 11? I just see volume and no balance or left/right channel controls.
Thanks
Re
https://plugable.com/products/ud-ultc4k

[Joshua_H]

Hello,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

We have already replied to your direct email inquiry about this, but just to reply as well here so that others who may experience this can also have visibility:

I have tested this behavior and I can confirm that I also do not have the ability to adjust the audio balance through the DisplayLink USB audio chipset that the dock uses. I have verified that my system is running the latest Windows 11 updates (24H2) and I have performed a clean install of the DisplayLink USB graphics drivers (latest version 11.5 M2).

I suspect that this is ultimately due to a limitation of the DisplayLink USB audio hardware and that it is not able to independently adjust the gain for both audio channels.

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry

Senior Engineer | Product Owner

Plugable Technologies