can not install after an MS update from win 7 to newer win 7. I can download your zip file but when expanded it refers ti a .exe file .


#1

from above:

I can download your .zip file, bwhen opened, it creates a .exe file which can not be emailed.

I’m lost.

ken 772-621-4411


#2

After downloading our PlugDebug software. Extract the ZIP file, then run the EXE.

After PlugDebug is open click on “Start”. After a few minutes, a new .zip file will be created on your desktop.

The .zip file includes your machine name and current date in the format Machine_DATE_TIME.zip — e.g. C:\Users\Joe Smith\Desktop\HP-LAPTOP_20130605_094814.zip

Email the latest zip file to support@plugable.com with your Amazon order number and a link to any previous support discussion on http://plugable.com/support/


#3